Dynamics 365 for Field Service
Master the service call
Turn service calls into a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need—from optimized scheduling to predictive maintenance.
Get super-charged scheduling
Fit in more appointments a day—to make the most of your employee workloads, mileage, and more—with optimized scheduling tools.
- Improve first-time fix rates by dispatching the right technician.
- Reallocate your resources quickly as new work orders come in.
- Simplify dispatching with map views and visualizations.
Equip your mobile workforce
Give your technicians what they need—in native mobile apps for iOS, Android, and Windows—to offer great field service.
- Provide real-time customer information and guidance.
- Enable technicians to use barcode, RFID, and credit card readers.
- Process work orders, including signature collection, remotely.
Profit from predictive services
Go from a traditional break-fix repair model to a more profitable, never-fail service model with built-in data collection, analysis, and alerts.
- Connect any asset easily to the Microsoft Azure IoT Hub.
- Get remote monitoring and predictive maintenance.
- Automate remote fixes to minimize technician visits.